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[color=#ff9900]Call & Win Rewards Programme FAQs[/color]

1. What is Call & Win Rewards Programme?
This programme is designed to reward our valued customers. All you have to do is talk more with TM Homeline and increase your monthly usage to stand a chance of winning amazing prizes.

2. How long is the programme period?
4 months, from 1 May to 31 August 2009, so start calling and win!

3. Who can join in the programme?
All EXISTING and NEW TM Homeline customers can join the programme.

4. Who is EXISTING CUSTOMER?
Any customer who registered for TM Homeline on or before 30th April 2009.

5. Who is the NEW CUSTOMER?
Any customer who registered for TM Homeline on or after 1st May 2009 until end of the programme period.

6. What type of calls are eligible for the reward programme?
Any calls made from TM Homeline i.e Local Calls, National (STD) Calls, International (IDD) Calls and Calls to mobiles.

7. I am interested in joining the programme, how do I enter?
It is so simple, all you have to do is:
Talk more with TM Homeline
Increase a minimum of RM10 usage in your monthly bill
The more you talk, the more you will win!

8. How will I know if I’m the Monthly and Grand Prize winner?
We will publish the winners @ www.tm.com.my and notify the winners by phone.

Call & Win today!

TERMS AND CONDITIONS OF THE CALL & WIN REWARDS PROGRAMME

Eligibility

1. This Call & Win Rewards Programme 2009 (“Programme”) is open to all Residential category customers of fixed line service (TM Homeline) aged 18 and above.

Participants must be residents of Malaysia, permanent residents or expatriates, who are currently living in Malaysia.

2. The following group of individuals are not eligible to participate in the Programme:

permanent and/or contract employees of TM (including its subsidiaries, associated and related companies) and their immediate family members; and/or
epresentatives, employees, and/or agents of advertising and/or promotions service providers of TM and its subsidiaries, associated and related companies), and their immediate family members.
The phrase “immediate family members” refers to children, parents, spouses, brothers and sisters of the above group of individuals.

Duration

3. The Programme will commence on 1st May 2009 and ends on 31st August 2009 (“Programme Period”). TM may at its sole and absolute discretion extend the Programme Period at any time without prior notice (“the Extended Period”). Unless otherwise varied to the contrary, any participation in the Programme during the Extended Period (if any) shall be governed by these terms and conditions (“Terms and Conditions”), which shall remain in full force and effect and shall be read and construed to be enforceable.

Participation

4. For customer registered on or before 30th April 2009 or hereinafter referred to as the “Existing Customer”, the customer must at least increase a minimum usage of RM10 from the previous month’s usage with no outstanding bill amount.

5. For customer registered on or after 1st May 2009 or hereinafter referred to as the “New Customer”, the customer must have a minimum usage of RM50 with no outstanding bill amount.

6. Usage is for the following call types only – Local Call, National Call, IDD Call and Call Plan which include calls to mobile numbers.

Prizes

7. The prizes for the Programme are as follows:

a. Grand Prize: 1 x Double Storey House located at Setia Alam

* The house shall be an empty house completed with Certificate of Fitness (CF) and TM will not be responsible for the insurance, quit rents, utility bills, or any other related fees or payments. This Grand Prize is non-exchangeable nor transferable. If the winner refuses and/or unable to accept the prize for whatsoever reason, then the Grand Prize will be cancelled automatically.

b. First Prize: 1 x Toyota Vios 1.5G

* Accessories, insurance, road tax or any other related fees or payments shall be borne solely by winners

c. Second Prize: 5 x Yamaha Nouvo S
* Accessories, insurance, road tax or any other related fees or payments shall be borne solely by winners

d. Third Prize: 4 x MacBook

e. Fourth Prize: 4 x Sony Playstation 3

Apart from the above main prizes, there will also be monthly prizes (for May, June and July 2009). The prizes to be won every month are as follows:

1 x MacBook
5 x Sony Portable Playstation (PSP)
5 x iPod shuffle
50 x iTalk Card worth RM50
50 x KFC/Pizza Hut Voucher worth RM50
The prizes to be given out are solely at TM’s discretion. TM reserves the right to change the prizes at any given time without any reason(s) whatsoever.

Selection Criteria for Winners

8. Winner must meet all the Participation requirements as stipulated above. In addition, the TM Homeline service subscribed by the winner must be active and has no outstanding bill amount due to TM at all times during the Programme Period until the winners’ announcement date.

9. The judges will be appointed and determined by TM. The judges' decisions on all matters relating to the Programme including the decisions of the Programme in determining the winners will be final, conclusive and binding and no further correspondence or attempts to appeal, review or dispute such decisions will be entertained.

10. External auditors will be duly appointed by TM for the purpose of selection and determination of winners.

General Terms and Conditions

11. The announcement of winner(s):

Monthly winners: Two (2) weeks after the end of the month of May, June and July 2009.
Main prizes’ winners: End of October 2009
12. All winners will receive notification by telephone, e-mail or letter to inform them of their win as well as instructions on how to collect their prizes. Winners will be informed should there be a prize giving ceremony. TM shall not be responsible or be liable if any of the winners cannot be contacted. TM further reserves the full right to disqualify any winner if any attempt to contact them has failed for any reason whatsoever.

13. All prizes must be claimed within the stipulated time frame indicated during the winners’ notification. Any unclaimed prizes shall be forfeited without prior notice and TM will not compensate or be held liable for winners’ failure to claim the prize(s). Any appeal will not be entertained.

14. Unless advised to the contrary all winners must claim their prize(s) in person. Identification (such as NRIC/Passport) will be required. TM reserves the right to verify the information of the winners before the collection of prizes.

15. All additional expenses beyond those declared as the prize will be at the winner’s own expense.

16. All prizes are subject to availability from the suppliers and in the event the suppliers are unable to supply the same model of any of the prizes to TM, TM reserves the right at its absolute discretion to substitute the prizes with other products of similar retail value without prior notice.

17. To the fullest extent permitted by law, TM makes no representations or warranties with respect to any prizes provided under this Programme; in particular, TM gives no warranty with respect to the merchantability, quality of the prizes or their suitability for any purposes.

18. TM shall not be liable for any misinterpretation or misrepresentation of facts in respect of the prizes offered and published in any mass media, marketing or advertising materials.

19. The prizes are not exchangeable for cash. TM reserves the right at its absolute discretion to substitute the prizes or products of similar retail value without prior notice.

20. TM reserves the right to determine the delivery arrangements for all prizes.

21. TM is not responsible for any misrepresentation of facts, injuries or loss of lives or valuables resulting from any of the prizes won through this Programme and further shall not be liable, whether direct or consequential, for any loss or damages or whatsoever suffered by the participants resulting from their participation in the Programme or as a result of any act or omission on the part of TM.

22. If the Programme and/or anything to be done by TM or any other entity in respect of the Programme is prevented or delayed by causes, circumstances or events beyond the control of TM or any other entity, including but not limited to computer viruses, tampering, unauthorized intervention, interception, fraud, technical failures, floods, fires, accidents, earthquakes, riots, explosions, wars, hostilities, acts of government or other causes of like or similar or other character beyond the control of TM, then TM shall not be liable for the same to the extent so prevented or delayed, and will not be liable for any consequences thereof.

23. All participants shall be required to adhere to the Terms and Conditions as stated herein. TM reserves the right to forfeit any prize(s) in the event that the participants selected as a winner is found to have not adhered to any of the Terms and Conditions provided herein.

24. The participant agrees that he/she shall not make any public announcement on the Programme (including without limitation the participant’s prizes) if selected as a winner without the prior written consent of TM.

25. TM is not responsible for any damage to the prize(s) during delivery and shall not take delivery of any prize returned by the prize winner for whatever reason. TM shall further not be responsible for any prize that is defective, lost, damaged or stolen.

26. TM reserves the right to publish or display the names and photographs of winners for advertising and publicity purposes including in any form of media, from time to time without any prior consent from and/or any form of payment to the winner(s).

27. TM reserves the right to use the information of the participants for its marketing activities at all times. TM warrants that it will not release the participants’ information to any third party without their consent.

28. By participating in this Programme, participants will be deemed to have read, understood and agreed to be bound by these Terms and Conditions. TM reserves the exclusive rights to change the mechanism of the Programme and/or amend, delete or add on these Terms and Conditions without prior notice to the participants and the participants agreed to be bound by such amendment(s).

29. TM reserves the right to cancel, terminate or suspend the Programme with or without any prior notice. For the avoidance of doubt, cancellation, termination or suspension by TM of the Programme shall not entitle the participants to any claim or compensation against TM for any and all loss or damage suffered or incurred by the participants as a direct or indirect result of the act of cancellation, termination or suspension.

30. In the event of any dispute, conflict, uncertainty or ambiguity relating to the Terms and Conditions hereto, or any matter involving this Programme, TM will resolve the matter in its absolute and unfettered discretion and the entire decision in the matter shall be conclusive and final.

31. English is the governing language of this Terms and Conditions and shall prevail over any translations that shall be made of this Terms and Conditions. All documents, data, descriptions, books, catalogues, diagrams, instructions, invoices and correspondence will be in English Language.

32. By entering and participating in this Programme, participants are deemed to have read, understood and agreed to be bound by these Terms and Conditions.

33. The Terms and Conditions are governed by Malaysian law and any dispute arising out of or in connection with them shall be subjected to the exclusive jurisdiction of Malaysian Courts.

34. TM reserves the right to amend, vary, cancel or modify any of the terms of this T&C without any prior notice. No correspondences or attempts to dispute the same will be entertained.

For more information call 100.